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All products operated by our company are OEM. If you need assistance, please contact our customer service Default Zhongtong, if you need to send to other customers, please contact our customer service to change the shipping fee [Precautions]: When charging again, it must be fully charged before use. 2. When cleaning the baby, please do not clean it under the faucet anymore. Instead, use a damp towel to wipe it. 3. Do not use silicone oil lubricants, as they can corrode silicone products. If lubricating fluid is required, please use water-soluble one. [Product photography] All product pictures on this website are taken in kind. The product pictures you see on the website must be identical to the products you receive after ordering. The color difference is not limited because of the lighting factor of product photography. [Product payment] Alipay is strongly recommended to make transactions safer and more convenient. Of course, you can also conduct transactions through bank transfers. [Product Testing] Before shipping and packaging, our company will also conduct a 100% quality inspection to ensure the quality of the goods you receive. If there are any quality issues, please communicate with me in a timely manner so that the problem can ultimately be resoed. [Quality Issues] If there are obvious quality problems with the product before use and it has not been damaged by human factors, please contact us promptly within 24 hours for return or exchange. We do not accept returns or exchanges for products that have been intentionally damaged or used. 【 Product Return and Exchange 】 We do not accept returns or exchanges if there are no quality issues after the product is sold. Please check all sizes carefully before purchasing Please consider carefully before placing an order. Exchange is only for quality issues. Buyers can request a return or exchange within 24 hours of receiving the product, and it will not be accepted after the expiration date. For products that require a return or exchange, please do not use EMS, otherwise we will not bear the shipping cost. We will resend the goods within 3 working days after receiving them. Due to the special nature of sex toys (personal privacy products), we do not provide warranty for products that have been used.