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[Buyer's Notice] 1. Regarding inquiries: In order to resolve your issues more quickly and enhance your shopping experience, 2. Contact information Contact information one: Contact information 2: Main customer service number 1 (xgglasses): 8:30-11:30 (online) 11:30-13:30 (online, with a few minutes off for lunch) 13:00-17:30 (online) 17:30-20:30 (online) Customer Service (After-sales): 8:30-11:30 (online) 13:00-17:30 (online) Customer Service 3 (Pre-sales): 12:00-17:30 (online) 18:00-20:30 (online) Customer Service 4 (Designer): (Not usually online, this is a dedicated number for sending pictures) We have reduced working hours during holidays and are short of staff, so responses may not be timely. We will reply to you one by one in due course, please understand (except during the Spring Festival, there is someone online to respond on other holidays) Contact information 3: Search for "Jete" on 1688, click on "Jiaojiang Jete Eyewear" to enter the storeOur store has been operating on 1688 for 14 years, and we have only one super factory, the Jie Te Glasses Factory in Jiaojiang, Taizhou. The brand name is Madison (with two logos, old and new designs). Please make sure to place your order through our official store. Orders placed through other contacts will be considered personal transactions and will not be related to our company. Contact method four: Save our store link or add to your shopping cart to directly enter the store and contact us. 3. Regarding prices: All prices listed in our store are excluding tax (if you need an invoice, please leave a message on Wangwang) 4. Regarding invoicing: 1. Since all the products in our store are priced excluding tax, issuing a VAT invoice or a regular invoice requires an additional 13% tax on the transaction amount. If you need to issue an invoice, please contact customer service to adjust the price before making payment. If an order has already been generated and an invoice is still required, please contact our customer service to pay the additional tax, and we will issue the invoice after receiving the payment 2. Invoices will be mailed uniformly after confirmation of receipt. The default delivery address is the shipping address. If the address changes, please contact customer service in advance. Our company is not responsible for any issues arising from address changes 3. Changes to or reissuance of invoices require receipt of the original invoice for processing; otherwise, they will not be accepted 4. The usual invoicing time is within 10 days; if you need it urgently, please contact us in advance (Note: Customizing a logo requires a separate fee for the mold and labor. Customizing new eyeglass designs requires a mold fee, which will be refunded upon ordering a certain quantity (for details, please consult customer service) 6. Regarding packaging: All glasses priced in our store are individually packaged in OPP bags without tax, and do not include eyeglass cases or other accessories 7. Regarding shipping: 1. Under normal circumstances, orders placed before 5:00 PM can be shipped the same day, as we have our own factory and can replenish out-of-stock colors for certain popular styles within 3-5 days. Please be patient. If the item is out of stock for more than 5 days, we will contact you promptly to provide a solution (change color, refund). Please check your Wangwang account regularly. During peak order periods, shipping may be delayed. If there is an emergency, please contact customer service 2. Our store uses Zhongtong, Yunda, and Yousu as the default shipping carriers.For orders of more than one pair of glasses, a packing list is usually included in the shipment. If you are ordering glasses for delivery on your behalf, please note that you are ordering on behalf of someone else and do not include the packing list in the shipment to avoid unnecessary misunderstandings 8. Regarding express delivery: Our store defaults to [Zhongtong, Yunda, Yousu]. If you wish to upgrade to [SF Express], please contact customer service promptly to pay the price difference 9. Regarding returns and exchanges: Upon receiving the goods, buyers should carefully inspect the items within 7 days. If there are quality issues such as broken frames, peeling, or large scratches on the lenses, they can contact customer service for a return or exchange. After 7 days from the date of delivery, the store will not accept returns or exchanges. All customized products are non-returnable and non-exchangeable Return and Exchange Policy: The company will cover the shipping costs: 1. For glasses with incorrect styles, colors, or quality issues, we will cover the shipping cost for the first delivery and the return shipping cost (up to 10 yuan). For quality issues such as large scratches or water ripples, please contact customer service for verification and resolution as soon as possible. If the item is returned privately without confirmation and is found to be damaged, the company will not process it Buyer is responsible for shipping costs: If you do not like the item after purchase, if it does not fit, or if you are dissatisfied with the material, color, or style, these are not considered quality issues and return or exchange shipping costs are the buyer's responsibility Return and exchange requirements: Exchanges are accepted within 7 days of purchase. Special offer items and items that have been worn for a long time and affect resale will not be accepted for return or exchange. Please ensure the original packaging is intact and returned in its original condition. We do not accept any form of freight collect shipping!!! For exchanges, please attach a note with information such as the recipient's name, phone number, and Wangwang ID to avoid the warehouse not being able to locate the corresponding order and the item becoming an unprocessed item Return and exchange information to be filled in: Order number, account login name, contact information, reason for return and exchange, defective product name (model), number of items, model, color, and quantity of items to be exchanged 10. Resource Sharing: New content is added weekly or on an irregular basis, and Chinese and English images are provided for free (please contact customer service if you need images)