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2. The colors of our products are all taken from real objects. The colors have been professionally proofread and are closest to the actual tiled images. However, due to differences in color contrast and temperature on computer monitors. 3. If customer service is unable to respond to your inquiry in a timely manner, it may be due to a large volume of inquiries or a system malfunction at the time. Please be patient or leave us a message, and we will reply promptly. If there is an urgent matter, you can directly call our service hotline. 4. If there is a quality problem with the product during repair, and it is not caused by human factors and has not exceeded the warranty period, the buyer can accumulate the defective products and send them back for replacement in one go. The replaced products can be sent back together with the ordered goods when they need to be ordered. (Our company is responsible for one-way shipping costs for product repairs) 5. Shipping Our company is Shentong Quanfeng, which can also be shipped or Yunda. We need to contact customer service to make up for the price difference. If there are specific requirements for the company, please inform customer service in advance or make clear notes. We generally recommend shipping large quantities through designated companies, such as Shenghui, Xiangle, Jingguang, Debang, Lianda, City Star, Xinyuan Sheng, Shun'anjie, Xiangda, Shenyida, Sanzheng Xianglong, etc. Usually, we will definitely ship within 48 hours and strive to ship on the same day. If there are special reasons why we cannot ship on time, we will contact the buyer promptly and explain the reason.